Shipping & Returns

Last updated: 11/11/2026

Every artwork is prepared and packaged with care. Here are the shipping costs, delivery estimates and return conditions.

Shipping destinations & costs

Works ship from the Netherlands to the Netherlands and all EU countries.

Shipping costs are paid by the customer and calculated by delivery zone. Every parcel is sent with tracking. Shipping is free on all orders of €200 or more within the Netherlands and EU.

Netherlands: €7 · estimated delivery after dispatch 1–3 business days
Rest of the EU: €15 · estimated delivery after dispatch 4–7 business days

Orders outside the EU are welcomed upon request; please contact the studio before ordering for a tailored shipping quote and delivery arrangements. Any applicable customs duties, import taxes or local charges are the recipient’s responsibility.

Preparation & delivery

Original artworks and prints are usually prepared and packaged within 3–4 business days after payment. This preparation time is separate from the delivery estimates above. Business days exclude weekends and public holidays.

Personalised commission timelines are agreed individually before the order is confirmed. Carrier delivery estimates are not guaranteed; if a delivery is delayed, please contact Giorgia. Statutory delivery rights remain unaffected.

Works on canvas or paper are protected with acid-free glassine. Works on paper travel in rigid flat mailers, and larger canvases in heavy-duty tubes.

Returns & right of withdrawal

As a consumer buying online, you can withdraw without giving a reason. Notify Giorgia within 14 days, counted from the day after you, or someone you nominate other than the carrier, receive the goods. After notifying withdrawal, you have a further 14 days to send the goods back.

You can cancel online without an account. Review your details, confirm withdrawal, and download or print the confirmation showing your reference and the date and time.

The online function is optional. You can also withdraw in either of these ways:

• With the model withdrawal form below.
• With any other clear statement, for example by email to hello@giorgiaandthesun.com.

Return costs & refunds

You pay the direct cost of return shipping when you change your mind. Contact Giorgia for the return destination and pack the artwork securely. Original packaging is recommended where available, but is not a condition of withdrawal.

Giorgia refunds the purchase price and the original standard delivery cost within 14 days after receiving your withdrawal notice. Reimbursement may be withheld until the returned goods or proof of return dispatch are received, whichever happens first. Refunds use the original payment method unless otherwise agreed, with no refund fee. Extra costs for a delivery option more expensive than standard delivery are not refunded.

You may inspect the artwork as you would in a shop. You are responsible only for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Personalised commissions

The right of withdrawal does not apply to goods made to your specifications or clearly personalised, where the legal conditions for this exception are met. Producing a standard artwork only after an order does not, by itself, remove the right of withdrawal. Any applicable exception will be explained before you order. Your rights for defective or non-conforming goods are unaffected.

Damaged, defective or incorrect orders

Please contact hello@giorgiaandthesun.com as soon as possible, with your order number and, if possible, photographs of the artwork and packaging. Photos help investigate; they are not a condition of your statutory rights.

Giorgia will arrange the appropriate remedy under consumer law and cover necessary return costs for damaged, defective or incorrect goods. The risk of loss or damage during delivery remains with the seller until you, or your nominated recipient, receive the goods, except where the law provides otherwise.

Colours & images

Colours can vary slightly between screens and the physical artwork. This does not affect your rights if an item is materially different from its description.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)