Terms & Conditions

Last updated: 11/11/2026

These terms apply to purchases from Giorgia Capra. The version in place when you order applies to that purchase. Nothing in these terms limits your statutory consumer rights.

Artworks & product descriptions

Giorgia Capra offers original artworks and fine art prints. Each original artwork is one of a kind. Handmade pieces may have small variations in colour, texture, size or finish, as described on the work’s page. Product images aim to represent works accurately, but colours can vary between screens. Your rights remain unaffected if a work does not match its description.

Prices, payment & order confirmation

Prices are in euros and include applicable VAT. Shipping is paid by the customer and depends on the delivery zone: €7 within the Netherlands and €15 elsewhere in the EU. Standard shipping is free for orders of €200 or more in both zones.

Online checkout is not yet available. To arrange a purchase or commission, contact Giorgia. The artwork, total price, shipping charges, payment arrangements and delivery details will be agreed before you commit to an order. Do not treat adding an item to the cart as a confirmed purchase.

Shipping & delivery

Physical products are usually prepared within 3–4 business days after payment. Tracked delivery after dispatch is estimated at 1–3 business days in the Netherlands and 4–7 business days in the rest of the EU. These are estimates, not guarantees; statutory delivery rights remain unaffected. Personalised commission timelines are agreed separately.

Outside-EU delivery is available by inquiry only. Shipping arrangements and costs are agreed before ordering; any applicable customs duties, import taxes and local charges are paid by the recipient. See Shipping & Returns for full details.

Withdrawal, returns & refunds

Consumers can notify withdrawal from an online purchase within 14 days, counted from the day after receiving the goods, without giving a reason, and have another 14 days to dispatch the return. The customer pays direct return costs for a change-of-mind return.

Refunds include the purchase price and original standard delivery costs, but not extra costs for a more expensive delivery option. Refunds are due within 14 days of withdrawal notice; reimbursement may be withheld until the goods or proof of return dispatch are received, whichever happens first.

Use Cancel an online purchase, the model form or any other clear statement. The complete procedure is on Shipping & Returns.

Personalised commissions

Commission specifications, price and timing are agreed before production begins. Later changes may not always be possible. Goods made to your specifications or clearly personalised are excluded from change-of-mind withdrawal only where the legal conditions are met and the exception has been explained before ordering. Simply making a standard product after an order is not enough. Rights for defective or non-conforming work remain unaffected.

Damaged, defective or incorrect goods

Contact Giorgia as soon as possible with your order details and, if available, photographs. Giorgia will provide the remedy required by consumer law and cover necessary return costs. Delivery risk remains with the seller until you or your nominated recipient receive the goods, except where the law provides otherwise.

Intellectual property

Unless otherwise stated, the artworks and creative content on this site belong to Giorgia Capra. Buying an artwork or print does not transfer copyright or reproduction rights. Reproduction, distribution, modification or commercial use requires permission unless permitted by law.

Privacy

Information shared through this website is handled as explained in the Privacy policy.

Consumer rights & applicable law

Dutch law applies. Consumers in other countries retain the mandatory protections applicable in their country of residence. Disputes are handled by the competent courts under applicable law. Delays or disruptions do not remove statutory delivery, refund or other consumer rights.

Questions & changes

For questions or complaints, email hello@giorgiaandthesun.com. These terms may be updated when necessary; changes do not retrospectively alter an existing order.